Returns, exchanges & refunds

Please contact us at within 7 days from the delivery date. The item must then be returned within 14 days to be eligible for exchange or refund. Shipping your item back to Mo Cullen Shirtsmith is the customer's responsibility. Once the product is received and accepted in original condition, the new size will be dispatched or a refund credited to the original method of payment within 14 days from when the product is received by Mo Cullen Shirtsmith. Delivery of the exchanged item is free of charge. If you receive a faulty product, please notify immediately and the item will be exchanged for you.

Refunds processed to an international credit card will be calculated using the exchange rate on the day the refund is processed. Mo Cullen Shirtsmith takes no responsibility for any difference between the refund rate and the rate that the initial purchase was processed at.

The delivery address for returns is 68 Mahurangi West Road, RD3, Warkworth, Auckland, New Zealand 0983.

Please retain proof of postage and a tracking number for reference. We suggest insuring your package for the full value to cover you for loss or non-delivery.